How do I reach a Norfolk Senior Advisor advisor?
Use the care-match questions (start them here) and a local advisor will follow up, or email advisors@norfolksenioradvisor.com.
How do facility operators correct a listing?
Email advisors@norfolksenioradvisor.com with the facility name and what changed in the state or CMS record.
What if someone is in danger?
We are not an emergency service. Call 911 for immediate danger. Report suspected abuse,
neglect or exploitation of an adult to Virginia Adult Protective Services at (888) 832-3858 (24 hours). Complaints about a licensed
assisted living facility go to the VDSS licensing hotline at 1-800-543-7545; nursing home and hospice complaints go to the VDH
Office of Licensure and Certification at 1-800-955-1819.
