Aviva Pembroke

What is Aviva Pembroke licensed to provide in Virginia Beach, VA?

Aviva Pembroke at 373 Constitution Drive, Virginia Beach is an assisted living facility licensed by the Virginia Department of Social Services (VDSS) for up to 58 residents. Its license covers both levels Virginia licenses -- residential living care and assisted living care, and it operates a safe, secure environment (special care unit) for residents with dementia.

VDSS lists the license as One Year, expiring May 31, 2027, with Jennifer Stell named as administrator. License length tells you something before you read a single inspection: VDSS reserves its longer terms for facilities with sustained compliance and uses conditional or provisional terms for new operators or those under closer watch.

The record also lists a non-ambulatory qualification, meaning the building may serve residents who cannot evacuate without help from another person.

What did Virginia inspectors find at Aviva Pembroke?

VDSS has posted 9 inspections for Aviva Pembroke; nine fall in the 24 months before October 28, 2026. Of those recent visits, four were complaint-related and six documented at least one violation. The most recent inspection on file is dated May 14, 2026.

Violations VDSS cited in the past two years, in the inspector's own words (first sentence of each):

• 22VAC40-73-1090-A (Care of adults with serious cognitive impairments, May 14, 2026): Based on the record review the facility failed to ensure prior to his admission to a safe, secure environment, the resident shall have been assessed by an independent clinical psychologist licensed to practice in the Commonwealth or by.
• 22VAC40-73-1140-B (Care of adults with serious cognitive impairments, May 14, 2026): Based on the record review and staff interview the facility failed to ensure within four months of the starting date of employment in the safe, secure environment, direct care staff shall attend at least 10 hours of training in.
• 22VAC40-73-250-D (Staff records and health requirements, May 14, 2026): Based on record review and staff interview the facility failed to ensure each staff person submits the results of a risk assessment, documenting the absence of tuberculosis in a communicable form as evidenced by the completion of the.
• 22VAC40-73-320-A (Physical examination and report, May 14, 2026): Based on the record review and staff interview the facility failed to ensure the physical examination shall contain the following: The date of the physical examination; Height, weight; Results of a risk assessment documenting the.
• 22VAC40-73-390-A (Resident agreement with facility, May 14, 2026): Based on the record review and staff interview the facility failed to ensure that at or prior to the time of admission there should be a written agreement of notification dated and signed by the resident or applicant for admission or.
• 22VAC40-73-450-A (Individualized service plans, May 14, 2026): Based on the record review and staff interview the facility failed to ensure that on or within seven days prior to the day of admission, a preliminary plan of care shall be developed to address the basic needs of the resident that.
• 22VAC40-73-450-C (Individualized service plans, May 14, 2026): Based on the record review and staff interview the facility failed to ensure the comprehensive ISP shall include the following: Date the need identified; The expected outcome and time frame for expected outcome.
• 22VAC40-73-450-D (Individualized service plans, May 14, 2026): Based on the record review and staff interview the facility failed to ensure when hospice care is provided to a resident, the assisted living facility and the licensed hospice organization shall communicate and establish an agreed upon.
• 22VAC40-73-490-B (Health care oversight, May 14, 2026): Based on review of the healthcare oversight and the staff interview the facility failed to ensure the licensed health care professional should provide health care oversight of the following and make recommendations for change as needed:.
• 22VAC40-73-970-A (Fire and emergency evacuation drills, May 14, 2026): Based on record review, and staff interviews, the facility failed to ensure fire and emergency evacuation drills were held in compliance with the current edition of the Virginia Statewide Fire and Prevention Code.
• 22VAC40-90-40-B (Background checks, May 14, 2026): Based on the staff record review and staff interview the facility failed to ensure the criminal history record report shall be obtained within 30 days of employment for each employee.
• 22VAC40-90-40-C (Background checks, May 14, 2026): Based on the staff record review and staff interview the facility failed to ensure any person required by this chapter to obtain a criminal history record report shall be ineligible for employment if the report contains convictions of.

How does Aviva Pembroke compare with other Virginia Beach assisted living?

At 58 licensed beds, Aviva Pembroke is smaller than the median assisted living facility in Virginia Beach (77 beds) and smaller than the Hampton Roads median of 78. 16 facilities in Virginia Beach are licensed for more residents.

By licensed size it ranks 17 of 22 in Virginia Beach. The closest in size are Brookdale Virginia Beach (60 beds, with secure unit, five violation inspections in 24 months) and Arden Courts (Virginia Beach) (72 beds, with secure unit, one violation inspection in 24 months). Size changes the daily experience more than brochures admit: a small home feels like a household, while a large building runs more like a small hotel.

What should families ask Aviva Pembroke before moving in?

Ask the administrator what changed after the citations on care of adults with serious cognitive impairments, staff records and health requirements, physical examination and report, and ask to see the plan of correction VDSS received.

Ask how many residents live in the special care unit now, how many direct care staff are awake there overnight, and who coordinates the unit's weekly activity hours.

Ask what the 4 complaint investigations in the last two years involved and how the facility responded.

Ask what happens to a resident of Aviva Pembroke whose savings run out -- is there an Auxiliary Grant bed, or a required move?

Ask what the plan is if flooding or a long power outage hits Virginia Beach -- which rooms keep power, and where residents would be taken.

Who can help a family considering Aviva Pembroke in Virginia Beach?

The free, independent help for this facility is the Bay Aging Long-Term Care Ombudsman Regional Office (Norfolk office) (757-222-4542) for resident concerns and Senior Services of Southeastern Virginia (SSSEVA) (757-461-9481) for planning. Licensing complaints go to VDSS at 1-800-543-7545.

Source: Virginia Department of Social Services, Division of Licensing Programs, facility search -- data as of October 28, 2026.