Cambridge Crossing Assisted Living & Memory Care

What is Cambridge Crossing Assisted Living & Memory Care licensed to provide in James City County, VA?

Cambridge Crossing Assisted Living & Memory Care at 251 Patriot Lane, Williamsburg is an assisted living facility licensed by the Virginia Department of Social Services (VDSS) for up to 67 residents. Its license covers both levels Virginia licenses -- residential living care and assisted living care, and it operates a safe, secure environment (special care unit) for residents with dementia.

VDSS lists the license as One Year, expiring July 22, 2027, with Brittany Hooper named as administrator. Families sometimes skip past the license term, but in Virginia it carries information -- a facility on a conditional or provisional license is either new or being watched more closely than one on a one- or two-year license.

The VDSS record does not list a non-ambulatory qualification for this building.

What did Virginia inspectors find at Cambridge Crossing Assisted Living & Memory Care?

VDSS has posted 7 inspections for Cambridge Crossing Assisted Living & Memory Care; seven fall in the 24 months before October 28, 2026. Of those recent visits, one was complaint-related and three documented at least one violation. The most recent inspection on file is dated July 15, 2026.

Violations VDSS cited in the past two years, in the inspector's own words (first sentence of each):

• 22VAC40-73-70-C (Incident reports, July 9, 2026): Based on an investigation of a self-reported incident, the facility failed to submit a written report with all required information regarding the incident within seven days of the date of the incident.
• 22VAC40-73-240-C (Volunteers, July 9, 2026): Based on staff interviews, the facility failed to ensure that the facility shall maintain all required documentation on volunteers.
• 22VAC40-73-460-D (Personal care services and general supervision and care, July 9, 2026): Based on documents reviewed and interviews, the facility failed to ensure it provided supervision of a resident's schedule, care, and activities, including attention to specialized needs, such as prevention of falls and wandering from.
• 22VAC40-73-460-F (Personal care services and general supervision and care, July 9, 2026): Based on a review of records, the facility failed to notify the next of kin, legal representative, designated contact person, or, if applicable, any responsible social agency of any incident of a resident falling or wandering from the.
• 22VAC40-73-290-B (Work schedule and posting, June 16, 2026): Based on observation, the facility failed to develop and implement a procedure for posting the name of the current on-site person in charge, as provided for in this chapter, in a place in the facility that is conspicuous to the.
• 22VAC40-73-320-B (Physical examination and report, June 16, 2026): Based on records reviewed and staff interviewed, the facility failed to ensure a risk assessment for tuberculosis was completed annually on each resident as evidenced by the completion of the current screening form published by the.
• 22VAC40-73-450-C (Individualized service plans, June 16, 2026): Based on record reviewed and staff interviewed, the facility failed to ensure the individualized service plan ( ISP ) shall include all assessed needs for one of three records reviewed.
• 22VAC40-73-640-A (Medication management plan and reference materials, June 16, 2026): Based on records reviewed and staff interviewed, the facility failed to follow its medication management plan to ensure resident's prescription medications, and any over-the-counter drugs and supplements ordered are filled and refilled.
• 22VAC40-73-870-E (Maintenance of buildings and grounds, June 16, 2026): Based on observations and staff interviewed, the facility failed to ensure that all furnishings, fixtures, and equipment, including furniture, window coverings, sinks, toilets, bathtubs, and showers shall be kept clean and in good.
• 22VAC40-73-870-G (Maintenance of buildings and grounds, June 16, 2026): Based on observation, the facility failed to ensure the grounds shall be properly maintained to include mowing of grass and removal of snow and ice.
• 22VAC40-73-890-B (Lighting and lighting fixtures, June 16, 2026): Based on observations made during the tour of the building, the facility failed to have all interior areas adequately lighted for the safety and comfort of residents and staff.
• 22VAC40-73-610-B (Menus for meals and snacks, Feb. 26, 2026): Based on observation and staff interview the facility failed to ensure the menus and snacks for the current week was dated and posted in an area conspicuous to residents.

How does Cambridge Crossing Assisted Living & Memory Care compare with other James City County assisted living?

At 67 licensed beds, Cambridge Crossing Assisted Living & Memory Care is smaller than the median assisted living facility in James City County (95 beds) and smaller than the Hampton Roads median of 78. 6 facilities in James City County are licensed for more residents.

By licensed size it ranks 7 of 9 in James City County. The closest in size are Dominion Village at Williamsburg (58 beds, with secure unit, seven violation inspections in 24 months) and Commonwealth Senior Living at Williamsburg (87 beds, with secure unit, eight violation inspections in 24 months). Size changes the daily experience more than brochures admit: a small home feels like a household, while a large building runs more like a small hotel.

What should families ask Cambridge Crossing Assisted Living & Memory Care before moving in?

Ask the administrator what changed after the citations on incident reports, volunteers, personal care services and general supervision and care, and ask to see the plan of correction VDSS received.

Ask how many residents live in the special care unit now, how many direct care staff are awake there overnight, and who coordinates the unit's weekly activity hours.

Ask what the 1 complaint investigation in the last two years involved and how the facility responded.

Ask how many current residents pay with the Auxiliary Grant; a facility can decline it entirely.

Ask how residents were sheltered or moved during the last hurricane warning in James City County, and where they would go if the building had to evacuate.

Who can help a family considering Cambridge Crossing Assisted Living & Memory Care in James City County?

Before a move, call Peninsula Agency on Aging (PAA) at 757-873-0541; after a move, the ombudsman covering Cambridge Crossing Assisted Living & Memory Care is reached at 757-808-5275. Licensing complaints go to VDSS at 1-800-543-7545.

Source: Virginia Department of Social Services, Division of Licensing Programs, facility search -- data as of October 28, 2026.