Emily Green Shores

What is Emily Green Shores licensed to provide in Portsmouth, VA?

Emily Green Shores at 500 Westmoreland Avenue, Portsmouth is an assisted living facility licensed by the Virginia Department of Social Services (VDSS) for up to 39 residents. Its license covers both levels Virginia licenses -- residential living care and assisted living care. VDSS does not list a special care unit for dementia here.

VDSS lists the license as Two Year, expiring June 30, 2027, with Ms. Maria Irlinger named as administrator. The length of a Virginia license is itself a signal: one-year and two-year terms go to facilities in compliance, while conditional and provisional terms flag a facility that is new or has not yet shown sustained compliance.

The record also lists a non-ambulatory qualification, meaning the building may serve residents who cannot evacuate without help from another person.

What did Virginia inspectors find at Emily Green Shores?

VDSS has posted 14 inspections for Emily Green Shores; six fall in the 24 months before October 28, 2026. Of those recent visits, four were complaint-related and four documented at least one violation. The most recent inspection on file is dated June 1, 2026.

Violations VDSS cited in the past two years, in the inspector's own words (first sentence of each):

• 22VAC40-73-440-A (Uniform assessment instrument (UAI), June 1, 2026): Based on the review of four resident records, it was determined that the facility did not ensure that the UAI shall be completed at least annually.
• 22VAC40-73-450-F (Individualized service plans, June 1, 2026): Based on observation, interview and document review on 6/1/2026, the facility did not ensure that the Individualized service plan shall be reviewed and updated at least once every 12 months.
• 22VAC40-73-550-G (Resident rights, May 15, 2025): Based on the record review the facility did not ensure the rights and responsibilities of residents in assisted living facilities shall be reviewed annually with each resident or his legal representative or responsible individual and.
• 22VAC40-90-40-B (Background checks, May 15, 2025): Based on the record review the facility did not ensure the criminal history record report shall be obtained on or prior to the 30th day of employment for each employee.

How does Emily Green Shores compare with other Portsmouth assisted living?

At 39 licensed beds, Emily Green Shores is the same size as the median assisted living facility in Portsmouth (39 beds) and smaller than the Hampton Roads median of 78. 1 facility in Portsmouth is licensed for more residents.

By licensed size it ranks 2 of 3 in Portsmouth. The closest in size are Lillian's Loving Care (32 beds, no secure unit, three violation inspections in 24 months) and COMMONWEALTH SENIOR LlVING AT CHURCHLAND HOUSE (80 beds, with secure unit, six violation inspections in 24 months). Size changes the daily experience more than brochures admit: a small home feels like a household, while a large building runs more like a small hotel.

What should families ask Emily Green Shores before moving in?

Ask the administrator what changed after the citations on uniform assessment instrument (uai), individualized service plans, resident rights, and ask to see the plan of correction VDSS received.

Ask what the 4 complaint investigations in the last two years involved and how the facility responded.

Ask how many current residents pay with the Auxiliary Grant; a facility can decline it entirely.

Ask what the plan is if flooding or a long power outage hits Portsmouth -- which rooms keep power, and where residents would be taken.

Who can help a family considering Emily Green Shores in Portsmouth?

For Portsmouth residents, Senior Services of Southeastern Virginia (SSSEVA) (757-461-9481) handles aging-services planning and the Bay Aging Long-Term Care Ombudsman Regional Office (Norfolk office) (757-222-4542) advocates for residents once they move in. Licensing complaints go to VDSS at 1-800-543-7545.

Source: Virginia Department of Social Services, Division of Licensing Programs, facility search -- data as of October 28, 2026.