Nans Pointe Rehabilitation and Nursing LLC

What is Nans Pointe Rehabilitation and Nursing LLC licensed to provide in Suffolk, VA?

Nans Pointe Rehabilitation and Nursing LLC at 200 West Constance Road, Suffolk is an assisted living facility licensed by the Virginia Department of Social Services (VDSS) for up to 34 residents. Its license covers both levels Virginia licenses -- residential living care and assisted living care. VDSS does not list a special care unit for dementia here.

VDSS lists the license as One Year, expiring Oct. 31, 2026, with Christopher L Calloway named as administrator. License length tells you something before you read a single inspection: VDSS reserves its longer terms for facilities with sustained compliance and uses conditional or provisional terms for new operators or those under closer watch.

The record also lists a non-ambulatory qualification, meaning the building may serve residents who cannot evacuate without help from another person.

What did Virginia inspectors find at Nans Pointe Rehabilitation and Nursing LLC?

VDSS has posted 7 inspections for Nans Pointe Rehabilitation and Nursing LLC; four fall in the 24 months before October 28, 2026. Of those recent visits, two were complaint-related and three documented at least one violation. The most recent inspection on file is dated January 14, 2026.

Violations VDSS cited in the past two years, in the inspector's own words (first sentence of each):

• 22VAC40-73-250-D (Staff records and health requirements, Oct. 2, 2025): Based on the staff record review and staff interview the facility failed to ensure health information required by these standards shall be maintained at the facility and be included in the staff record for each staff person.
• 22VAC40-73-260-C (First aid and CPR certification, Oct. 2, 2025): Based on observation and staff interviews the facility failed to ensure a listing of all staff who have current certification in first aid or CPR, in conformance with subsections A and B of this section, shall be posted in the facility.
• 22VAC40-73-320-A (Physical examination and report, Oct. 2, 2025): Based on the record review and staff interview the facility failed to ensure within 30 days preceding admission, a person shall have a physical examination by an independent physician.
• 22VAC40-73-490-A (Health care oversight, Oct. 2, 2025): Based upon staff interviews the facility failed to ensure if a facility employs a licensed health care professional, who is onsite on a full time basis, a licensed health care professional, practicing within the scope of the health care.
• 22VAC40-73-680-G (Administration of medications and related provisions, Oct. 2, 2025): Based on observation and staff interview the facility failed to ensure over-the-counter medication shall remain in the original container, labeled with the resident's name, or in a pharmacy-issued container, until administered.
• 22VAC40-73-940-A (Fire safety: compliance with state regulations and local fire ordinances, Oct. 2, 2025): Based on review of the facility's fire inspection report and staff interview the facility failed to ensure the facility shall comply with the Virginia Statewide Fire Prevention Code (13VAC5-51) as determined by at least an annual.
• 22VAC40-73-110-1 (Staff general qualifications, March 31, 2025 and April 22, 2025): Based on the record review and staff interview the facility failed to ensure all staff shall be considerate and respectful of the rights, dignity, and sensitivities of persons who are aged or infirm or who have disabilities.
• 22VAC40-73-325-B (Fall risk rating, March 31, 2025 and April 22, 2025): Based on the record review and staff interview the facility failed to ensure the fall risk rating shall be reviewed and updated after a fall.
• 22VAC40-73-450-C (Individualized service plans, March 31, 2025 and April 22, 2025): Based on the record review and staff interview the facility failed to ensure the comprehensive individualized service plan ( ISP ) shall be completed within 30 days after admission and shall a description of identified needs and date.

How does Nans Pointe Rehabilitation and Nursing LLC compare with other Suffolk assisted living?

At 34 licensed beds, Nans Pointe Rehabilitation and Nursing LLC is smaller than the median assisted living facility in Suffolk (74 beds) and smaller than the Hampton Roads median of 78. 4 facilities in Suffolk are licensed for more residents.

By licensed size it ranks 5 of 5 in Suffolk. The closest in size are Lake Prince Woods (54 beds, with secure unit, two violation inspections in 24 months) and Bickford of Suffolk (74 beds, with secure unit, six violation inspections in 24 months). Treat this as a shortlist, not a ranking; the state does not rate assisted living, and fewer violations can simply mean fewer visits.

What should families ask Nans Pointe Rehabilitation and Nursing LLC before moving in?

Ask the administrator what changed after the citations on staff records and health requirements, first aid and cpr certification, physical examination and report, and ask to see the plan of correction VDSS received.

Ask what the 2 complaint investigations in the last two years involved and how the facility responded.

Ask how many current residents pay with the Auxiliary Grant; a facility can decline it entirely.

Ask what the plan is if flooding or a long power outage hits Suffolk -- which rooms keep power, and where residents would be taken.

Who can help a family considering Nans Pointe Rehabilitation and Nursing LLC in Suffolk?

Before a move, call Senior Services of Southeastern Virginia (SSSEVA) at 757-461-9481; after a move, the ombudsman covering Nans Pointe Rehabilitation and Nursing LLC is reached at 757-222-4542. Licensing complaints go to VDSS at 1-800-543-7545.

Source: Virginia Department of Social Services, Division of Licensing Programs, facility search -- data as of October 28, 2026.