The Waterford at Virginia Beach

What is The Waterford at Virginia Beach licensed to provide in Virginia Beach, VA?

The Waterford at Virginia Beach at 5417 Wesleyan Drive, Virginia Beach is an assisted living facility licensed by the Virginia Department of Social Services (VDSS) for up to 138 residents. Its license covers both levels Virginia licenses -- residential living care and assisted living care, and it operates a safe, secure environment (special care unit) for residents with dementia.

VDSS lists the license as One Year, expiring Oct. 29, 2026, with Ms. Jamie Chard named as administrator. License length tells you something before you read a single inspection: VDSS reserves its longer terms for facilities with sustained compliance and uses conditional or provisional terms for new operators or those under closer watch.

The record also lists a non-ambulatory qualification, meaning the building may serve residents who cannot evacuate without help from another person.

What did Virginia inspectors find at The Waterford at Virginia Beach?

VDSS has posted 25 inspections for The Waterford at Virginia Beach; ten fall in the 24 months before October 28, 2026. Of those recent visits, seven were complaint-related and two documented at least one violation. The most recent inspection on file is dated September 3, 2026.

Violations VDSS cited in the past two years, in the inspector's own words (first sentence of each):

• 22VAC40-73-640-A (Medication management plan and reference materials, Oct. 7, 2025): Based on a Medication cart audit, it was determined that the facility did not ensure to implement a written plan for proper disposal of medication.

How does The Waterford at Virginia Beach compare with other Virginia Beach assisted living?

At 138 licensed beds, The Waterford at Virginia Beach is larger than the median assisted living facility in Virginia Beach (77 beds) and larger than the Hampton Roads median of 78. 2 facilities in Virginia Beach are licensed for more residents.

By licensed size it ranks 3 of 22 in Virginia Beach. The closest in size are Marian Manor (145 beds, no secure unit, one violation inspection in 24 months) and Discovery Commons Virginia Beach (153 beds, with secure unit, four violation inspections in 24 months). Size changes the daily experience more than brochures admit: a small home feels like a household, while a large building runs more like a small hotel.

What should families ask The Waterford at Virginia Beach before moving in?

Ask the administrator what changed after the citations on medication management plan and reference materials, and ask to see the plan of correction VDSS received.

Ask how many residents live in the special care unit now, how many direct care staff are awake there overnight, and who coordinates the unit's weekly activity hours.

Ask what the 7 complaint investigations in the last two years involved and how the facility responded.

Ask what happens to a resident of The Waterford at Virginia Beach whose savings run out -- is there an Auxiliary Grant bed, or a required move?

Ask to see the emergency preparedness plan, including generator coverage and the agreement for relocating residents during a storm.

Who can help a family considering The Waterford at Virginia Beach in Virginia Beach?

For Virginia Beach residents, Senior Services of Southeastern Virginia (SSSEVA) (757-461-9481) handles aging-services planning and the Bay Aging Long-Term Care Ombudsman Regional Office (Norfolk office) (757-222-4542) advocates for residents once they move in. Licensing complaints go to VDSS at 1-800-543-7545.

Source: Virginia Department of Social Services, Division of Licensing Programs, facility search -- data as of October 28, 2026.